Returns

How long do I have to return my shoes?

You can return any item for an exchange or refund within 28 days of purchase.

How do I return an item?

Returned items must be unworn and in their original box. They must also be accompanied with a copy of the invoice and your indications as to whether you require a refund or an exchange. If you wish to exchange please indicate clearly the new size / model required.

Please note that we do not refund postage cost for returned items.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

The address you should return your order to is:

Balletinas
Martín Soler 5, Elche Parque Empresarial
03203 Elche, Alicante (España)

To make your return quicker please:

Return your shoes in their original condition as they will be inspected upon return. Send them back via a guaranteed delivery service, such as Royal Mail or equivalent and get proof of postage. Balletinas is not liable for goods in transit until they reach our factory.

Tell us if you require an exchange or a refund. Once your goods are accepted back into stock you will be issued with an exchange or refund. We will refund the card originally used for payment.

How long does it take for a return to be processed?

Returns usually take 3-7 working days to be credited back to your account after receipt of goods. Once we have processed your return or exchange, we will send you an email to let you know it has been processed. If we are unable to provide you with an exchange, we will send you an email to notify you.

The colour of my shoes differ from the colour on the screen

We have made every effort to display as accurately as possible the colours of our products on the website. However, please note that the colour of products depends on the settings of your monitor.