Shipping

What are the delivery charges?

Spain
0.0 kg – 2.0 kg 4.00€
Europe
0.0 kg – 0.5 kg 9.00€
0.5 kg – 1.0 kg 14.00€
1.0 kg – 1.5 kg 19.00€
1.5 kg – 2.0 kg 24.00€
Rest of the world
0.0 kg – 0.5 kg 12.00€
0.5 kg – 1.0 kg 19.00€
1.0 kg – 1.5 kg 29.00€
1.5 kg – 2.0 kg 38.00€

Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Balletinas. 

Balletinas cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

We reserve the right to change our delivery prices without notice.

Where does Balletinas NOT ship to?

We do not deliver to PO Box Addresses. Please provide a full delivery address and telephone contact number when you place your order to avoid delays.

We do not deliver to Ceuta & Melilla or to the Canary Islands.

How long do deliveries take?

We aim to ship your order within a maximum of 4 working days, and usual delivery time is 3-7 working days after your order is shipped. We will email you once your order has been dispatched. All orders will be shipped using a courier service and a signature is required upon delivery, so please ensure that there will be someone available to receive and sign for your order.

Please note that it can take longer for a package to be delivered during busy periods, such as Easter, Christmas and Bank Holidays.

Has my order been dispatched yet?

When we ship your order, we will send a shipment confirmation email to let you know your shoes are on their way. If you have not received this email after 7 working days after placing an order please contact us at info@balletinas.com

Can I ship to an alternative address?

You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

Do I need to sign for my order?

All orders require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery